Social Support as a Mediator Between Emotion Work and Job Satisfaction

被引：3
|
作者：
Roxana, Aldea-Capotescu [1 ]
机构：
[1] Ctr Adv Org Studies, Deva 330172, Romania
来源：
3RD WORLD CONFERENCE ON PSYCHOLOGY, COUNSELING AND GUIDANCE, WCPCG-2012 | 2013年 / 84卷
关键词：
emotional demands; coworkers support; supervisor support; job satisfaction; CONSEQUENCES;
D O I：
10.1016/j.sbspro.2013.06.611
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
This study investigated the relationship between emotional demands and job satisfaction. 255 Romanian bank employees providing a range of customer services (194 women and 61 men) completed the Frankfurt Emotion Work Scales (FEWS; Zapf et al., 2001) and the Job Descriptive Index (JDI) (Smith et al., 1969). The results confirmed the mediator role of satisfaction with coworkers support and supervisor support between emotional demands and job satisfaction. The results have major implications on the design of management interventions aiming at reducing stress and improving customer services, suggesting a number of ways of intervention, based on considering coworkers and supervisor support. (C) 2013 The Authors. Published by Elsevier Ltd.
引用
收藏
页码：601 / 606
页数：6
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