The Influence of Company Resources and Absorptive Capability on Value Creation and the Implication on Business Performance in the Courier Services Industry in Indonesia

The growth of business performance of courier service industry in Indonesia in the last five years are stagnant. Sales performance target is still difficult to achieve and profit growth is relatively small. This study aims to explore the data and information regarding the effect Company Resources and Absorptive Capability on Value Creation and the implication to Business Performance of courier service industry in Indonesia. The nature of this research is descriptive and verificative. The unit of analysis is the courier service industry, with a sample of 50 courier companies from various regions in Indonesia. Time horizon is cross-sectional, where the research is done at a certain time. Primary data were collected by questionnaires and interviews with customers and stakeholders. The analysis is done by using the model verification Partial Least Square (PLS). The findings reveal that Absorptive Capability (ACAP) and Company Resources) simultaneously influence Value Creation and Business Performance. Meanwhile partially, Absorptive Capability (ACAP) has a greater influence than Company Resources on Value Creation. Absorptive Capability (ACAP) has a significant influence on Business Performance, while Company Resources do not have significant influence on Business Performance. Value Creation on the other hand, has greater influence on Business Performance.