Software as a Service Acceptance Model: A User-Centric Perspective in Cloud Computing Context

Although Software as a service (SaaS) solutions offers promising outcomes on IT performance and competitive advantage, it is observed that adoption and acceptance of SaaS solutions by the consumers has been lower than expected. In this line, present article proposes an extended model of technology acceptance to understand the decision making process of potential users towards SaaS usage. The theoretical frame proposed in this article integrates important variables from the usability engineering, human computer interaction, and cloud computing domain. These variables are perceived usefulness, perceived ease of use, usability, trust, and facilitating conditions. It is anticipated that the systematic framework of integrated factors developed in this article will be helpful for the SaaS solution providers.