A mental model's approach to customer perception of drinking-water supply and quality

被引：0

作者：

Owen, AJ ^{[1
]}

Colbourne, JS

Clayton, CRI

Fife-Schaw, C

机构：

[1] Thames Water Utilities Ltd, Surrey, England

[2] Univ Surrey, Ctr Environm Hlth Engn, Dept Civil Engn, Surrey, England

[3] Univ Surrey, Dept Psychol, Surrey, England

来源：

JOURNAL OF THE CHARTERED INSTITUTION OF WATER AND ENVIRONMENTAL MANAGEMENT | 1999年 / 13卷 / 04期

关键词：

customer perception; drinking water; modelling;

D O I：

暂无

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This study uses the psychological framework of 'mental modelling' to compare what experts and laypeople think about the hardness of drinking water. A drinking-water quality mental model was developed using influence-directed network procedures. This was evaluated in qualitative studies in Oxfordshire and the findings revealed gaps in laypeople's knowledge about the water-supply process.

引用

页码：241 / 244

页数：4

共 50 条

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