Assessing Information Technology Use in Organizations: Developing a Framework

Increasing use of current and developing information technologies (IT) within business and production processes is a required transformation to survive in the market. However. IT should be well-managed to be adapted by an organization as a whole. This study proposes a new model for the assessment of IT use in organizations. The aim is to assist decision making processes in information technology management through exploring strength and weaknesses of organization on IT tools and applications. The model has been developed upon a three-folded structure including academic studies in technology management, best practices which are developed for control over operations and processes including COBIT. CMMI and ITIL, and standards about IT management and IT security. The study assists to reveal benefits and deficiencies of IT use in organizations. It also provides information for decision-makers about IT value within companies, and demonstrates the effects of best practices and standards over IT use.