Evaluating service performance: The role of the customer

被引：0
|
作者：
Hensley, RL [1 ]
Sulek, JM [1 ]
机构：
[1] N Carolina Agr & Technol State Univ, Sch Business & Econ, Greensboro, NC 27411 USA
来源：
DECISION SCIENCES INSTITUTE 1998 PROCEEDINGS, VOLS 1-3 | 1998年
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：1677 / 1677
页数：1
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