A case study on the impact of scrum on overtime and customer satisfaction

被引：51
|
作者：
Mann, C [1 ]
Maurer, F [1 ]
机构：
[1] Univ Calgary, Calgary, AB, Canada
来源：
AGILE 2005, PROCEEDINGS | 2005年
关键词：
D O I：
10.1109/ADC.2005.1
中图分类号：
TP31 [计算机软件];
学科分类号：
081202 ; 0835 ;
摘要：
This paper provides results, and experiences from a longitudinal, 2 year industrial case study. The quantitative results indicate that after the introduction of a Scrum process into an existing software development organization the amount of overtime decreased, allowing the developers to work at a more sustainable pace while at the same time the qualitative results indicate that there was an increase in customer satisfaction.
引用
收藏
页码：70 / 79
页数：10
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