e-service design using i* and e3value modeling

Because most c-services involve multiple enterprises, creating a shared understanding of the service under development is ail issue. Such ail e-service is more difficult to understand than a proposition just consisting of goods because services have no easily observable physical properties. Consequently, software engineers must first understand the e-service itself before they can build effective systems and support for these services. Using i* modeling, the authors explore strategic goals; using e(3) value modeling, they consider how these goals might result in profitable services for enterprises. They demonstrate their approach using a case Study oil Internet radio.