Design and Development of a Training Module for Data-Driven Product-Service Design

Product-service design (PSD) is an integration of tangible product and intangible service. It comprises large number of design information aimed to offer better package design that satisfies customer requirements. The main challenge faced by designers is to ensure all the data and information is organized and readily accessible during design analysis e. g. product-service cost, configuration and quality etc. Previous literature studies are focused on data and knowledge management during design process. However, data analytics core skills such as data preparation, pre-processing and visualization with embedded programming skill are less emphasized. Thus, it is necessary for designers to have skills for managing data-driven design that helps in decision making. This study proposed design and development of a training module for data-driven PSD using ADDIE model. An expert assessment was conducted to measure the usability of our proposed training module. Our findings showed that the usability score of the module falls within the acceptable range and therefore it is suitable to be used for data-driven PSD training.