Fixing service failures

被引：49

作者：

Johnston, TC ^{[1
]}

Hewa, MA ^{[1
]}

机构：

[1] UNITED PARCEL SERV,CUSTOMER SERV DEPT,ATLANTA,GA

来源：

关键词：

D O I：

10.1016/S0019-8501(96)00158-7

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

[No abstract available]

引用

页码：467 / 473

页数：7

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