Research of Supplier Fuzzy Evaluation Based on Customer Satisfaction

被引：0

作者：

Jiao, Minghai ^{[1
]}

Hong, Xueying ^{[2
]}

Yan, Ping ^{[3
]}

Ren, Long ^{[2
]}

机构：

[1] Northeastern Univ, Ctr Comp, Shenyang, Peoples R China

[2] Northeastern Univ, Sch Business Adm, Shenyang, Peoples R China

[3] Sheyang Aerosp Univ, Sch Econom & Management, Shenyang, Peoples R China

来源：

2011 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT (IEEM) | 2011年

关键词：

Customer satisfaction; suppliers; quality of housing; fuzzy synthetic evaluation;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This paper researches customer demands as the initial input index for the establishment of the supplier evaluation system, and uses house of quality (HoQ) to quantify customer needs, then transforms them into a corresponding supplier evaluation index weight, finally uses the fuzzy comprehensive evaluation method to process the supplier evaluation indexes and obtain the components supplier satisfaction indexes. The case study shows that the methodology combining HoQ and fuzzy evaluation is effective for supplier capability evaluation and selection.

引用

页码：1770 / 1774

页数：5

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