Is a practical computer installation and maintenance unit cost effective?

In an increasingly competitive environment, universities must deal with an ever-increasing student-to-lecturer ratio and reductions in government funding. Universities must respond to these challenges by various measures including, where possible, by minimising operating costs, and hence there is a move to online education. However, there still remains a demand from both industry and students for practical skills such as computer and network installation and maintenance. Units with a practical component require specialised equipment, staff and laboratories. Consequently, there is a requirement to establish specialised curriculum at a minimal cost. This paper investigates the issues associated with a standard computer laboratory and a hands-on computer installation and maintenance unit. It reviews the costs associated with both and concludes with a summary of the cost-benefit analysis of the two.