The electric power enterprise CSI study and upgrade strategy

被引：0

作者：

Niu, Dong-xiao ^{[1
]}

Zhang, Xing-zhi ^{[1
]}

机构：

[1] N China Elect Power Univ, Dept Econ Management, Baoding 071003, Hebei, Peoples R China

来源：

2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31 | 2008年

关键词：

CSI; CSI model; upgrade strategy;

D O I：

暂无

中图分类号：

TN [电子技术、通信技术];

学科分类号：

0809 ;

摘要：

According to the requirements of the State Grid Corporation's document and the local actual situation, this paper establishes the customer satisfaction evaluation indicator system. And it has carried on investigation it? an area, and carried on the analysis of the investigation result. It proposes an appropriate Customer Satisfaction Index structural equation model, and uses Amos software obtaining the CSI of the customers in this area. In order to enhance the Customer Satisfaction Index and make the enterprise keeping sustained development, this paper proposes some upgrade strategies.

引用

页码：8406 / 8409

页数：4

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