Exploring the use of user-centred design methods to inform the development of impact measurement practices: lessons learnt in the environmental volunteering sector

This paper reports on the findings of a research project delivered in collaboration with the UK environmental charity, The Conservation Volunteers (TCV), which evaluated the applicability and effectiveness of user-centred design (UCD) methods to assist voluntary organisations designing impact measurement tools. The findings indicate that there is scope for these methods to be applied more broadly within the voluntary sector, in particular by organisations wanting to critically examine their existing impact measurement practices, or by those seeking to develop and implement approaches to monitoring and evaluation that are more user-centred.