Student satisfaction as a measure of student development: Towards a universal metric

Student satisfaction is used by institutions of higher education as an indicator of student development, yet a shared understanding of this construct has not been achieved. The study used a random sample of 199 students from the national sample of 4,408 students from different types of colleges and universities stratified by institutional race (HBCU and PWI), type, control, and selectivity . Student responses to 27 satisfaction items on the College Student Survey were analyzed to show the construction of a fundamental measure as the first step toward creating a universal metric of student satisfaction.