Impact of Family Control/Influence on Stakeholders' Perceptions of Benevolence

This article proposes a model explaining how family control/influence in an organization affects individual stakeholders' perceptions of benevolence. The model suggests two effects. First, based on socioemotional wealth research, we propose that family control/influence positively affects stakeholders' perceptions of benevolence through the benevolent behavior that the organization shows toward its stakeholders. However, this effect can be negatively influenced if the family's socioemotional wealth goals in terms of Family control and influence and/or Renewal of family bonds to the firm through dynastic succession are at risk. Second, we argue that family control/influence, to the extent that it is perceivable to the stakeholder, influences stakeholders' perceptions of benevolence through categorization processes. However, the impact of perceivable family control/influence on stakeholders' perceptions of benevolence is not straightforward but instead hinges on a set of individual-level contingency factors of the stakeholder, such as stakeholders' family business in-group membership, stakeholders' secondhand category information, and stakeholders' firsthand category information.