Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization

被引:279
|
作者
Hunter, Emily M. [1 ]
Neubert, Mitchell J. [1 ]
Perry, Sara Jansen [2 ]
Witt, L. A. [3 ]
Penney, Lisa M. [3 ]
Weinberger, Evan [3 ]
机构
[1] Baylor Univ, Hankamer Sch Business, Dept Management & Entrepreneurship, Waco, TX 76798 USA
[2] Univ Houston Downtown, Houston, TX USA
[3] Univ Houston, Houston, TX 77004 USA
来源
LEADERSHIP QUARTERLY | 2013年 / 24卷 / 02期
关键词
Servant leadership; Personality; Helping behavior; Turnover intentions; Service climate; PROCEDURAL JUSTICE CLIMATE; TRANSFORMATIONAL LEADERSHIP; INTERRATER RELIABILITY; ETHICAL LEADERSHIP; JOB-PERFORMANCE; SERVICE CLIMATE; PERSONALITY; MULTILEVEL; TURNOVER; WORK;
D O I
10.1016/j.leaqua.2012.12.001
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Despite widespread adoption of servant leadership, we are only beginning to understand its true utility across multiple organizational levels. Our purpose was to test the relationship between personality, servant leadership, and critical follower and organizational outcomes. Using a social influence framework, we proposed that leader agreeableness and extraversion affect follower perceptions of servant leadership. In turn, servant leaders ignite a cycle of service by role-modeling servant behavior that is then mirrored through coworker helping behavior and high-quality customer service, as well as reciprocated through decreased withdrawal. Using a multilevel, multi-source model, we surveyed 224 stores of a U.S. retail organization, including 425 followers, 110 store managers, and 40 regional managers. Leader agreeableness was positively and extraversion was negatively related to servant leadership, which was associated with decreased follower turnover intentions and disengagement. At the group-level, service climate mediated the effects of servant leadership on follower turnover intentions, helping and sales behavior. (C) 2012 Elsevier Inc. All rights reserved.
引用
收藏
页码:316 / 331
页数:16
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