An Analytical Approach to Improve the Effectiveness and to Assess Current Technological Trends & Challenges of Knowledge Management System

Today organisations consider Knowledge as an asset. Cambridge Business English Dictionary defines knowledge asset as "information or skills within a business that make it more valuable or competitive." With growing competition and emergence of disruptive technologies, time to market and delivering prompt defect free services to customers are key business drivers. Having a ready-made knowledge repository helps service providers in achieving this. This paper presents a case study that resulted in higher productivity gains due to improved usage of Knowledge Management System (KMS). The paper also presents a detailed analysis of current state of KMS availability and its usage in various industries; technology on which KMSs arc based and the factors that discourage a user to use the KMS.