INVENTORY MANAGEMENT IN REVERSE LOGISTICS - ANALYSIS OF CROATIAN AUTOMOTIVE INDUSTRY POSTSALE PRACTICES

The success of inventory management in organizations is the presumption for optimal functioning of the supply chains. With the advent of the reverse logistics and the broader concept of the Green supply chain management, management of reverse flows of materials and therefore appropriate methodologies and models for inventory management with returns, have become topics of interest to researchers and in practice. Most scientific papers in the literature, however, observe inventory management with returns from the position of the manufacturer, while inventory management problems of reclaimed products somehow remained on the sidelines by their retailers. For this reason, research was undertaken on the current status, potentials and problems of inventory management of recovered products (parts) in the aftersales automotive industry in Croatia.