Internal customer satisfaction with pharmaceutical care

被引：0
|
作者：
Laura, Canadell [1 ]
Carmen, Canete [1 ]
Jesus, Gallart M. [1 ]
Rocio, Pardo [1 ]
Pau, Monfort M. [1 ]
Teresa, Aguilella [1 ]
机构：
[1] Hosp Univ Joan XXIII, Serv Pharm, Tarragona, Spain
来源：
PHARMACY WORLD & SCIENCE | 2008年 / 30卷 / 05期
关键词：
customers satisfaction; survey; pharmaceutical care;
D O I：
暂无
中图分类号：
R9 [药学];
学科分类号：
1007 ;
摘要：
引用
收藏
页码：653 / 653
页数：1
相关论文
共 50 条
  • [1] Customer Satisfaction and Internal Control
    Chen, Ting
    Liu, Xiaotao Kelvin
    Wan, Chi
    Wang, Yakun
    [J]. JOURNAL OF MANAGEMENT ACCOUNTING RESEARCH, 2024, 36 (01) : 27 - 53
  • [2] Internal customer satisfaction through involvement
    Addey, J
    [J]. TOTAL QUALITY MANAGEMENT, 1999, 10 (4-5): : S421 - S425
  • [3] Customer Satisfaction Assessment for `internal' suppliers
    [J]. Manage Serv, 2 (16):
  • [4] Internal Customer Satisfaction in Health-Care Organizations: A Multicriteria Analysis Approach
    Manolitzas, Panagiotis
    Fortsas, Vasileios
    Grigoroudis, Evangelos
    Matsatsinis, Nikolaos
    [J]. INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION, 2014, 37 (10) : 646 - 654
  • [5] CUSTOMER SATISFACTION WITH PHARMACEUTICAL CARE: ROBUST VALIDATION OF AN INSTRUMENT, ITS FACTOR STRUCTURE, AND PSYCHOMETRIC PROPERTIES
    Kanovsky, Martin
    Minarikova, Daniela
    Malovecka, Ivona
    Minarik, Peter
    Foltan, Vilam
    [J]. ACTA POLONIAE PHARMACEUTICA, 2017, 74 (06): : 1937 - 1944
  • [6] QUALITY SERVICE AND CUSTOMER SATISFACTION: A STUDY IN THE RETAIL PHARMACEUTICAL
    da Silva Tamashiro, Helenita Rodrigues
    [J]. REVISTA METROPOLITANA DE SUSTENTABILIDADE, 2012, 2 (01): : 40 - 62
  • [7] Internal customer satisfaction improvement with QFD technique
    Camgoz-Akdag, Hatice
    Imer, H. Pinar
    Ergin, K. Nazli
    [J]. BUSINESS PROCESS MANAGEMENT JOURNAL, 2016, 22 (05) : 957 - 968
  • [8] INTERNAL MARKETING - A STRATEGIC PREREQUISITE FOR ACHIEVING CUSTOMER SATISFACTION AND CUSTOMER LOYALTY
    Filip, Alina
    Caescu, Stefan
    Constantinescu, Mihaela
    [J]. INDUSTRIAL REVOLUTIONS, FROM THE GLOBALIZATION AND POST-GLOBALIZATION PERSPECTIVE, VOL III: MARKETING, COMMERCE AND TOURISM AND A NEW PARADIGM OF CHANGE, 2009, : 129 - 134
  • [9] CUSTOMER SATISFACTION WITH THE SALES OF OTC PHARMACEUTICAL PRODUCTS IN THE LEBANESE MARKET
    Kabalan, Habib
    Ghoumrassi, Amine
    Stanciulescu, Gabriela
    [J]. BASIQ INTERNATIONAL CONFERENCE: NEW TRENDS IN SUSTAINABLE BUSINESS AND CONSUMPTION 2018, 2018, : 106 - 115
  • [10] Service Quality and Internal Customer Satisfaction Amidst the Pandemic
    Ibrahim, Nor Hafizah
    Makhbul, Zafir Khan Mohamed
    Ahmad, Che Wan Kamarul Hishysam Che Wan
    Dzulkarnain, Syarifah Nurfuaduz Zakiah Habib
    [J]. AKADEMIKA, 2024, 94 (01) : 53 - 66
12345