SOCIAL EFFECTIVENESS OF PUBLIC INSTITUTIONS THROUGH THE EYES OF CITIZENS

Social effectiveness is a complex concept which encompasses such components as coherent policy making addressing public needs, coordination of conflicting goals, empowerment, motivation and satisfaction of public servants, creation of public value and participation and satisfaction of citizens with the public service outcomes. For the purpose of our research we define social effectiveness of public institutions as an attainment of desirable societal goals, as effectiveness of public institutions through the eyes of citizens. The aim of the paper is to analyse the public assessment of quality of selected public administration authorities, what is the approach of officers and what people experience when visiting the Czech authorities in terms of the good-governance principle,special attention is paid to the corruptive behaviour of officers. Respondents (405) from the Czech Republic, participating in a unique research, indicated their satisfaction with public institutions. Obtained data are processed through descriptive statistics and independent t-test was used to evaluate results. The envisaged survey of citizens' perceptions will address not only shortcomings but also positive features and recommendations from the general public. The following paper is a first study of a broader project mapping social effectiveness of public institutions.