DISCRETE EVENT SIMULATION OF APPOINTMENTS HANDLING AT A CHILDREN'S HOSPITAL CALL CENTER: LESSONS LEARNED FROM V&V PROCESS

被引：0

作者：

Pisaniello Jr, Angelo ^{[1
]}

da Silva, Willian Borba ^{[2
]}

Chwif, Leonardo ^{[3
]}

Pereira, Wilson Inacio ^{[4
]}

机构：

[1] VS Telecom Ltda, Rua Lord Cockrane 616,6 Andar, BR-04213001 Sao Paulo, Brazil

[2] Itau Unibanco SA, Av Nacoes Unidas 7815, BR-05425070 Sao Paulo, Brazil

[3] Maua Inst Technol, Praca Maua 1, BR-09580900 Sao Caetano do Sul, Brazil

[4] Simulate Tecnol Simulacao LTDA, Av Prof Lineu Prestes 2242, BR-05508000 Sao Paulo, Brazil

来源：

2018 WINTER SIMULATION CONFERENCE (WSC) | 2018年

关键词：

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

Validation and Verification (V&V) is one of the most important aspects of the simulation modeling process. During the three stages of V&V (conceptual validation, verification, and operational validation), it is possible to identify inconsistencies in the model's development and, therefore, increase the trust that the model is an adequate representation of reality. The aim of this paper is to demonstrate practical problems and benefits while applying V&V techniques, even if takes a lot of project time, as an indispensable step in guiding the modeler to solving any missed issue. Shortcomings and benefits of V&V techniques application were demonstrated through a case study at a Children's hospital Call Center.

引用

页码：3861 / 3872

页数：12

共 13 条

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