Improving the quality of service to the urban environment for sustainable development

According to the role of parks in the urban environment and quality of services important in urban areas, subject to satisfactory service and quality Satisfaction of citizens with such important matters that should be considered in the planning, implementation and management and maintenance of parks. The purpose of this study, using quality function deployment (QFD) methodology and analytic hierarchy process(AHP) for improve the quality of service to the urban parks is received from views of citizens. The quality function deployment methodology is to make the logical relationship between municipalities and citizens. Hence, this method can be used to reduce the gap between them. In this study, Using QFD to improve services of parks and green space organization in the 6th district of Tehran urban parks, collecting data on citizens' demands and using experts opinions, requirements relating to any of the demands of citizens were identified and preferred indicators is made using AHP techniques. In the end, the priority ranking indicators based on the weights have been obtained. The results show QFD is a very effective tool that enables parks and green space organization to identify demands of the citizens and to perform engineering and technical requirements. (C) 2013 The. Authors. Published by Elsevier Ltd.