A hierarchical system of performance measures for concurrent engineering

As ii rms respond to increased competitive pressures by adopting new strategies, it becomes necessary to identify and measure factors that reflect the successes or failures of such strategies. in this paper, we address the issue of performance measures for one such strategy-concurrent engineering. Traditional accounting-based performance measures are inappropriate for monitoring and diagnosing deficiencies at the operational (or process) level. Here, we propose a three level hierarchical system of process based metrics for the product delivery performance achieved with concurrent engineering. Metrics al the primary level monitor performance and serve as a basis for benchmarking. Metrics at the secondary and tertiary levels diagnose performance; that is, they help explain results obtained al the primary level.