Lightme: analysing language in internet support groups for mental health

Background Assisting moderators to triage harmful posts in Internet Support Groups is relevant to ensure its safe use. Automated text classification methods analysing the language expressed in posts of online forums is a promising solution. Methods Natural Language Processing and Machine Learning technologies were used to build a triage post classifier using a dataset from Reachout.com mental health forum for young people. Results When comparing with the state-of-the-art, a solution mainly based on features from lexical resources, received the best classification performance for thecrisisposts (52%), which is the most severe class. Six salient linguistic characteristics were found when analysing the crisis post; (1) posts expressing hopelessness, (2) short posts expressing concise negative emotional responses, (3) long posts expressing variations of emotions, (4) posts expressing dissatisfaction with available health services, (5) posts utilising storytelling, and (6) posts expressing users seeking advice from peers during a crisis. Conclusion It is possible to build a competitive triage classifier using features derivedonlyfrom the textual content of the post. Further research needs to be done in order to translate our quantitative and qualitative findings into features, as it may improve overall performance.