Introduction to the special issue - Services marketing: Perspectives on service excellence

被引：12

|

作者：

Bitner, MJ

机构：

来源：

JOURNAL OF RETAILING | 1997年 / 73卷 / 01期

关键词：

D O I：

10.1016/S0022-4359(97)90011-7

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

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页码：3 / 6

页数：4

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