Performance improvement. Part 2

The series of articles focuses on the need to ignore the many acronym-based initiatives and programmes that tend to drive business performance. The author recommends that people must play a critical role in any performance improvement initiative people working in an effective team environment and with senior management visible involvement. A tool, Cost of Quality, is described in some detail. Utilizing people and Cost of Quality can reduce cost and change an organisation's culture. Part 2 provides a framework for use of Cost of Quality, suggesting that it can help reduce costs and increase margins.