A SYSTEMATIC REVIEW OF THE EFFECTIVENESS OF ERGONOMIC INTERVENTIONS IN CALL CENTRES

被引：0

作者：

Sprigg, Christine A. ^{[1
]}

Armitage, Christopher J. ^{[2
]}

机构：

[1] Univ Sheffield, Inst Work Psychol, Sch Management, Sheffield S10 2TN, S Yorkshire, England

[2] Univ Sheffield, Dept Psychol, Sheffield S10 2TN, S Yorkshire, England

来源：

CONTEMPORARY ERGONOMICS AND HUMAN FACTORS 2011 | 2011年

关键词：

MUSCULOSKELETAL DISORDERS; FOREARM SUPPORT; MEDIATING ROLE; WORK; DESIGN; STRAIN;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This paper reports a systematic review of research that has assessed the effectiveness of ergonomic interventions to improve the health, well-being and performance of call centre employees. The databases used in the review were: MEDLINE (from 1951 to July 2010); Web of Knowledge: Social Sciences Citation Index (SSCI), Arts & Humanities, Science Citation Index (SCI-Expanded) (From 1900 to July 2010); PsycINFO (from 1967 to July 2010). Just 16 call centre intervention studies were found. Of these 6 were categorised as ergonomic in nature and this was the largest number of studies in the 4 categorisations. These 6 studies are briefly described and reviewed in the current paper. The implications for future research and practice are discussed.

引用

页码：362 / 369

页数：8

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