PRINCIPLES OF QUALITY MANAGEMENT AND THE BENEFITS OF THEIR APPLICATION IN EDUCATION SECTORS

被引：0

作者：

Deivasigamani, S. ^{[1
]}

Raja, D. Siva Sundhara ^{[2
]}

Nair, Pratap ^{[3
]}

Jamaludin, Farah Adilah Binti ^{[1
]}

Kumari, Rosalind Deena ^{[4
]}

机构：

[1] UCSI Univ, Dept Elect & Elect Engn, FETBE, Kuala Lumpur, Malaysia

[2] SACS MAVMM Engn Coll, Dept Elect & Commun Engn, Madurai, India

[3] AIMST Univ, Fac Engn & Comp Technol, Bedong, Malaysia

[4] Heriot Watt Univ, Sch MACS, Putrajaya, Malaysia

来源：

JOURNAL OF PHARMACEUTICAL NEGATIVE RESULTS | 2022年 / 13卷

关键词：

-Total Quality management; organizational performance; high quality services; satisfaction; Education sector;

D O I：

10.47750/pnr.2022.13.S06.355

中图分类号：

R9 [药学];

学科分类号：

1007 ;

摘要：

TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction.

引用

页码：2760 / 2766

页数：7

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