Fuzzy-AHP Approach for Warehouse Performance Measurement

Warehouse performance evaluation is the measurement of efficient use of warehouse space, customer satisfaction level, quality of goods stored and transport, level of inventory and environmental friendly delivery. Managers and decision makers are keen to know very rapidly which decisions at what level need extra attention and have more impact on overall warehouse performance. In this paper, we propose a Fuzzy-AHP integrated approach that incorporates the linkage between the operational and strategic criteria to generate an overall warehouse performance measurement system. A numerical example illustrates the uses of the proposed model for Warehouse performance evaluation.