Why firms seek ISO 9000 certification: Rgulatory compliance or competitive advantage?

被引：0
|
作者：
Anderson, SW [1 ]
Daly, JL
Johnson, MF
机构：
[1] Univ Michigan, Sch Business, Ann Arbor, MI 48109 USA
[2] Boston Coll, Carroll Sch Management, Chestnut Hill, MA 02167 USA
[3] Univ Michigan, Sch Business, Ann Arbor, MI 48109 USA
来源：
PRODUCTION AND OPERATIONS MANAGEMENT | 1999年 / 8卷 / 01期
关键词：
total quality management; quality assurance; quality control; management control system;
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Proponents of Iso 9000 certification claim that it is a low-cost Signal of a firm's commitment to quality and a meaningful component of total quality management (TQM). Critics claim that it has little relation to TQM and is a tariff on international trade. We test the hypothesis that firms obtain ISO 9000 certification to comply with government and customer demands by estimating a probit model of the certification decision. The results support the view of proponents of no 9000. After controlling for regulatory and customer pressures to obtain ISO. 9000, other factors related to quality management and quality-based competition explain the adoption decision.
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页码：28 / 43
页数：16
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