A clustering study of operational efficiency for international tourist hotels in Taiwan

Based on the official data from the "Yearly Report on Tourist Hotel Operations in Taiwan" published by authorized administration, this study aims to cluster and classify all the international tourist hotels operating from 2005 to 2010 into experiment-determined number of groups to monitor and evaluate the hotels' operation efficiency by comparing with other competitors within 6 continuous years. The study first collected 18 operational efficiency indexes which have overall monitored the operational efficiency of all international tourist hotels in Taiwan during 6 years, then series of statistical procedures were processed, the above indexes are calculated to assign each hotel in every year to a proper cluster to reflect its yearly operational efficiency level. Finally, conclusions with comparison among all clusters and hotels are drawn to summarize the findings and suggestions of this study.