Representation through Lived Experience: Expanding Representative Bureaucracy Theory

被引：15

作者：

Merritt, Cullen C. ^{[1
]}

Farnworth, Morgan D. ^{[2
]}

Kennedy, Sheila Suess ^{[1
]}

Abner, Gordon ^{[3
]}

Wright, James E., II ^{[4
]}

Merritt, Breanca ^{[1
]}

机构：

[1] Indiana Univ Purdue Univ, ONeill Sch Publ & Environm Affairs, Indianapolis, IN 46202 USA

[2] Univ Kansas, Sch Publ Affairs & Adm, Lawrence, KS 66045 USA

[3] Univ Texas Austin, Lyndon B Johnson Sch Publ Affairs, Austin, TX 78712 USA

[4] Florida State Univ, Reubin OD Askew Sch Publ Adm & Policy, Tallahassee, FL 32306 USA

来源：

HUMAN SERVICE ORGANIZATIONS MANAGEMENT LEADERSHIP & GOVERNANCE | 2020年 / 44卷 / 05期

关键词：

Workforce; workplace issues in human service organizations; organizational and management theory and analysis; community engagement and advocacy; PUBLIC MANAGERS PERCEPTIONS; STREET-LEVEL BUREAUCRATS; PEER SUPPORT SERVICES; MENTAL-HEALTH; ACTIVE REPRESENTATION; CONCEPTUAL-FRAMEWORK; IDENTITY THEORY; UNITED-STATES; RECOVERY; GENDER;

D O I：

10.1080/23303131.2020.1797969

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This study draws on the insights of managers in the behavioral health treatment system to explore the value of persons who bring lived experience to their organizational positions. Within these organizations, persons with relevant lived experience occupy various nonclinical and clinical positions. When facilities incorporate workers with lived experience, managers observe increased levels of trust between clients and service providers, an enhanced client-centered perspective among service providers, and higher quality in the services provided. This study may guide managers in considering how (or whether) human service organizations might institutionalize lived experience as a mechanism to help create a representative bureaucracy.

引用

页码：434 / 451

页数：18

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