An Optimization Model for Client Relationship Management of Third-Party Logistics Enterprises

被引：0
|
作者：
Sun, Dawei [1 ]
Zhou, Sanyuan [1 ]
Song, Yuqing [1 ]
机构：
[1] Beijing Wuzi Univ, Beijing 101149, Peoples R China
来源：
ADVANCES IN EDUCATION AND MANAGEMENT, PT IV | 2011年 / 211卷
关键词：
Client relationship management; optimization model; third-party logistics;
D O I：
暂无
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
There has been widespread acceptance and adoption of client relationship management (CRM) since the late 1990s. Although some organizations have realized benefits from CRM, many problems persist. CRM of third-party logistics (3PL) enterprises has developed an ordinary operation and process improvement cost optimization model, and the optimum period of re-design logistics services process for minimum cost is defined. The model provides a basis for the establishment of implementation procedures for CRM systems, it is efficient in different stages of 3PL enterprise developing with different objectives.
引用
收藏
页码：336 / 341
页数：6
相关论文
共 50 条
  • [1] Strategy of Customer Relationship Management on Third-party Logistics Enterprise
    Zhang, Wen-yu
    Gao, Jing
    Ren, Lu
    [J]. 2011 INTERNATIONAL CONFERENCE ON ECONOMIC, EDUCATION AND MANAGEMENT (ICEEM2011), VOL II, 2011, : 521 - 525
  • [2] The third-party Logistics Application in the automotive Manufacturing Enterprises
    Hang, Yin
    [J]. PROCEEDINGS OF THE 2014 INTERNATIONAL CONFERENCE ON MECHATRONICS, CONTROL AND ELECTRONIC ENGINEERING, 2014, 113 : 809 - 813
  • [3] Virtual operation and third-party logistics in modern enterprises
    Liao, CL
    Wu, KQ
    Hu, XH
    [J]. PROCEEDINGS OF THE 2001 INTERNATIONAL CONFERNECE ON MANAGEMENT SCIENCE & ENGINEERING, 2001, : 713 - 716
  • [4] Performance Management Evaluation Model for third-party logistics companies
    Nae, Ilie
    Severin, Irina
    Solomon, Gheorghe
    [J]. VISION 2020: INNOVATION MANAGEMENT, DEVELOPMENT SUSTAINABILITY, AND COMPETITIVE ECONOMIC GROWTH, 2016, VOLS I - VII, 2016, : 3953 - 3965
  • [5] ANALYSIS OF USING ACTIVITY-BASED COSTING MANAGEMENT IN THIRD-PARTY LOGISTICS ENTERPRISES
    Jian, Lingxiang
    Li, Dongbing
    [J]. TRANSPORTMETRICA: ADVANCED METHODS FOR TRANSPORTATION STUDIES, 2004, : 472 - 478
  • [6] Using third-party purchasing to push third-party logistics
    Long, JS
    Zhao, J
    [J]. THIRD WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS: GLOBAL BUSINESS INTERFACE, 2004, : 400 - 404
  • [7] E-commerce transformation decision and service level optimization of third-party logistics enterprises
    Dai, Ying
    Ma, Kangning
    Song, Han
    Zhou, Lin
    [J]. Jisuanji Jicheng Zhizao Xitong/Computer Integrated Manufacturing Systems, CIMS, 2021, 27 (03): : 899 - 911
  • [8] Third-party client rights
    不详
    [J]. VETERINARY ECONOMICS, 2001, 42 (03): : 16 - 16
  • [9] Research on Strategy of the Third Party Logistics Enterprises Customer Relationship Management in China
    Yang, Weixia
    [J]. PROCEEDINGS OF THE 2016 INTERNATIONAL FORUM ON MECHANICAL, CONTROL AND AUTOMATION (IFMCA 2016), 2017, 113 : 659 - 663
  • [10] The research on automotive industry third-party logistics enterprises' core competence
    Liao, Zhigao
    Zhu, Xiaoqin
    Xiang, Guiyun
    Fang, Yuelian
    [J]. PROCEEDINGS OF THE FIFTH INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING MANAGEMENT, 2011, : 269 - 271
12345