Learning, Negotiating, and Surviving in Child Welfare: Social Capitalization Among Recently Hired Workers

In the child welfare workplace, accessible relationships and support, although understudied, are vital to worker success. Using telephone interviews with a statewide sample of recently hired, frontline workers (N = 38), this study applied a social capital framework to consider support functionality or capitalization. Findings highlight that, although nearly all workers recognized the importance of instrumental and expressive support, many workers did not capitalize on support. Agencies may benefit from an atmosphere focused on collective interests rather than individual survival. Policy can promote supportive atmospheres through providing agencies with the ability and time to foster recently hired workers' skills.