Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction

被引：0

作者：

Conway, Neil ^{[1
]}

Briner, Rob B. ^{[2
]}

机构：

[1] Univ London, Sch Management, Egham, Surrey, England

[2] Univ Bath, Sch Management, Bath BA2 7AY, Avon, England

来源：

INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT | 2015年 / 26卷 / 16期

关键词：

LEADER-MEMBER EXCHANGES; CITIZENSHIP BEHAVIOR; NORMATIVE COMMITMENT; JOB-PERFORMANCE; PROFIT CHAIN; HR PRACTICES; ANTECEDENTS; CLIMATE; ATTITUDES; CONSEQUENCES;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

引用

页码：2039 / 2061

页数：23

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