Customer satisfaction models for Itella's business customers

被引：0

作者：

Kiikkila, Leeni ^{[1
]}

机构：

[1] Itella Corp, Helsinki, Finland

来源：

HEIGHTENING COMPETITION IN THE POSTAL AND DELIVERY SECTOR | 2010年

关键词：

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：295 / 306

页数：12

共 50 条

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[8] As they sow, so shall they reap: customers' influence on customer satisfaction at the customer interface
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