Using T-QAAT for Comparison of Quality Management Practices in Telecom Industry (A Comparative Case Study of Telecom Organizations of Pakistan)

被引：0
|
作者：
Ahsan, Ali [1 ]
Abbasi, Khurram Khurshid [1 ]
机构：
[1] CASE, Islamabad, Pakistan
来源：
2012 IEEE INTERNATIONAL TECHNOLOGY MANAGEMENT CONFERENCE (ITMC) | 2012年
关键词：
Quality Management; Malcolm Baldrige Award; Organizational Quality; Telecom; Pakistan;
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
The study presents framework (T-QAAT) for quality attribute analysis. The proposed validated framework draws inspiration from Malcom Baldrige Award (A U.S. Quality Award). The study investigates differences in quality practices of two leading telecom organizations of Pakistan using T-QAAT. The proposed framework uses Malcolm Baldrige self evaluation criteria. Focus is laid on the fact that organizations with legacy and bureaucratic structures fit lesser on quality attributes of Malcolm Baldrige award. The proposed framework can also help managers to compare effectiveness of quality management practices of their organization with that of their competitors.
引用
收藏
页码：345 / 350
页数：6
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