The Impact of Safety Climate and Co-Worker Support on Intention of Using Near-Miss Incident Reporting System

Near-misses management has drawn the attention of safety specialists to reduce the likelihood of future catastrophe for improving employee safety and process reliability. Though near miss reporting systems could be implemented successfully from a technical perspective, success may depend on employees being willing to use the delivered system. This paper examined the impact of safety climate as well as co-worker support on near miss reporting intention. A model of near miss reporting system usage intention by incorporating safety climate, co-worker support with extended technology acceptance model (TAM2), was proposed. 313 samples from several departments of a manufacturing company were valid for analyses. We found out that (1) Behavioral intention to use a near miss incident reporting system was affected indirectly by safety climate and self-efficacy. And computer self-efficacy had less impact on intention than safety climate. (2) The behavioral intention was directly influenced by subjective norm, perceived usefulness and perceived ease-of use. Subjective norm exerted almost the same impact on intentions as perceived usefulness did. (3) Safety climate had effect on both subjective norm and co-worker support. (4) Safety climate indirectly influence perceived usefulness via subjective norm as well as co-worker support. The usage of incident reporting system was mainly affected by human factors more than practical factors in our findings. Managerial implications were then discussed.