Measurement and Control Challenges in the Human Capital Management for Mentoring Relationships System

The aim of this paper is to identify and describe possible measurement indicators for monitoring the performance within a mentoring relationships system. We propose to investigate which factors can provide an adequate assessment of mentoring recognized as one innovative and specific technique to support the human resources management policies within any organizations. We analyze mentoring programs applied in different organizational settings evidencing their main functions and application areas and trying to evidence if and how some specific factors can affect their effectiveness. Starting from these dimensions, we develop and analyze key performance indicators which can support the mentoring evaluation process. This is a theoretical study that, through a review of the literature on mentoring topic, allows us to identify and evidence a set of effective and successful key performance indicators. This study outlines some relevant key factors for generating and developing effective mentoring programs by systematizing and clarifying the main contributions on this topic and identifying new research perspectives.