Key factors that improve knowledge-intensive business processes which lead to competitive advantage

被引：36

作者：

Aureli, Selena ^{[1
]}

Giampaoli, Daniele ^{[2
]}

Ciambotti, Massimo ^{[3
]}

Bontis, Nick ^{[4
]}

机构：

[1] Univ Bologna, Dept Management, Financial Reporting, Forli, Italy

[2] Univ Urbino, Dept Econ Soc & Polit, Urbino, Italy

[3] Univ Urbino, Dept Econ Soc & Polit, Management Accounting, Urbino, Italy

[4] McMaster Univ, DeGroote Sch Business, Strategy, Hamilton, ON, Canada

来源：

BUSINESS PROCESS MANAGEMENT JOURNAL | 2019年 / 25卷 / 01期

关键词：

Creativity; Knowledge management; Knowledge processes; Competitive advantage; Business process management; Knowledge-intensive process; PROCESS MANAGEMENT; FIRM PERFORMANCE; ORGANIZATIONAL PERFORMANCE; DECISION-MAKING; CREATIVITY; CAPABILITIES; IMPACT; LEADERSHIP; INNOVATION; ENABLERS;

D O I：

10.1108/BPMJ-06-2017-0168

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Purpose The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes. Design/methodology/approach This study uses survey data from 113 leading Italian companies. To test the structural relations of the research model the authors used the partial least square (PLS) method. Findings Results show that work design and training have a positive direct impact on creative problem-solving process while organizational culture has a positive impact on both creative problem-solving process and its outcomes. Finally creative problem-solving process has a strong direct impact on its outcomes and this, in turn, on firms' competitiveness.

引用

页码：126 / 143

页数：18

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