Failure Mode and Effect Analysis Using Cloud Model Theory and PROMETHEE Method

Failure mode and effect analysis (FMEA) is a wellknown engineering technique to recognize and reduce possible failures for quality and reliability improvement in products and services. It is a group-oriented method usually conducted by a multidisciplinary and cross-functional expert panel. In this paper, we explore two key issues inherent to the FMEA practice: the representation of diversified risk assessments of FMEA team members and the determination of priority ranking of failure modes. Specifically, a framework integrating cloud model, a new cognitive model for coping with fuzziness and randomness, and preference ranking organization method for enrichment evaluation (PROMETHEE) method, a powerful and flexible outranking decision making method, is developed for managing the group behaviors in FMEA. Moreover, FMEA team members' weights are objectively derived taking advantage of the risk assessment information. Finally, we illustrate the new risk priority model with a healthcare risk analysis case, and further validate its effectiveness via sensitivity and comparison discussions.