Integrated process design for e-learning: A case study

The higher education (HE) institutions are expanding fast. Universities are becoming genuine learning organisations and providers of a wide variety of opportunities for e-learning. Despite all efforts, the processes carried out do not meet learner's expectations, and often lead to ineffectiveness and inefficiency. Clearly, we need to develop a better understanding of the processes in e-learning in order to satisfy learner requirements. This research examines the nature of learner's demand in e-learning process such as in registration process. In particular, it examines how the integration in process design could support e-learning. The first part of the paper will raise issues and questions about the meaning of e-learning and about the challenges which members of HE institutions have to face and cope. Section two deals with the application integrated process design to enhance the competitiveness of e-learning. This study identified one HE institution as a case study. The study found the current initiatives on e-learning, which the transformation of the entire processes were considered in order to accommodate the new realities, such as cost effective, reliable and effective learning tools, co-operatives technologies, and easy to operate. In addition, the process design must incorporate learner requirement information at all stages of e-learning process.