Improved quality of service processes using the logic of Six Sigma (Case study)

Six Sigma is a powerful management tool In order to make changes in the organization and also meet the needs of customers is essential. Six Sigma is not just a method but a perspective. In addition, Six Sigma is a tool for strategy formulation. In this study, the effect of applying six-sigma accuracy, reducing the number of customer complaints, saving cost, Savings in staff time Marand city gas company meter reading has been studied. Therefore the following four hypotheses have been proposed: 1- Applying Six Sigma to increase the accuracy of the meter readings are employees. 2 - Applying Six Sigma is to reduce the number of customer complaints. 3 - Applying Six Sigma saves costs. 4 - Applying Six Sigma saves time be. In order to collect information from the data of 1387 is used to Marand city Gas Company. Using SPSS software statistical hypotheses were analyzed and the following results were obtained: 1 - Applying Six Sigma to increase the accuracy of the meter reading staff was. 2 - Applying Six Sigma to reduce the number of customer complaints in the meter reading. 3 - Applying Six Sigma saves the cost of meter reading was. 4 - Applying Six Sigma saves staff time meter was read. [Soleyman Iranzadeh, Kamran Sarhangi, Yagoub Nikzad. Improved quality of service processes using the logic of Six Sigma (Case study). Life Sci J 2012; 9(4): 4380-4385]. (ISSN: 1097-8135). http://www.lifesciencesite.com. 659