ICT-BASED LEARNING ORGANIZATION SUPPORT SYSTEM: MANAGING CONTINOUS CHANGE

Due to rapid changes in economy and business environment, change management has been the topmost issue for business leaders. Capacity and readiness for change are most highlighted issues in continuous change practices. This provoked for inbuilt quality and capacity in an organization to change. Many researchers and scholars tried to investigate that what features or qualities are required in an organization to cope with continuous change and an ideal organization named as "learning organization" concept emerged as a probable solution in this scenario. This paper attempts to summarize the discussion by identifying key features of a learning organization which has consensus. Secondly, this paper explains that how a learning organization behaves and interacts in a continuous change process. To explain this process a conceptual model is presented which is composed of four parts: learning organization, change capacity and readiness, transformation, and antecedents of change. Most of the literature on this topic discusses 'what to be' for learning organization but 'how to be' a learning organization there is a literature gap. The most important contribution of this paper is to address this gap. It is identified that Information and Communication Technologies (ICT) can play an important role. This paper proposes a system based on ICT which can help in development of a learning organization named as learning organization support system (LOSS). The system is based on a simple idea that feedback, discussion and flow of information about current scenario with the memory of past through ICT-based knowledge sharing processes, knowledge assessment and development system can develop an organization into a learning organization. A pilot test was conducted to test one of its parts (knowledge assessment and development system) by using STUDIO, an e-learning platform developed by Corvinno Technology Transfer Center. The test verified the effectiveness of ICT-based assessment and development system. Results positively encourage the idea of LOSS.