A Quality-Oriented Business Process Meta-Model

Business process modeling is an important part of information systems design. Business process modeling techniques provide a standard way of presentation and communication of business processes. One important problem in this context is to assess the quality of business processes as well as their ontological constructs, which raises several issues, such as the identification of business process constructs as well as the quality dimensions and factors relevant to these constructs. In this paper, our goal is twofold. First, we present a business process meta-model containing all possible constructs of a business process. Second, after discussing a set of quality factors suitable for business processes constructs, we present a quality oriented meta-model resulting from the enrichment of the business process meta-model with quality related information.