User-Centric Process Management System for Digital Transformation of Production

Digital transformation is one of the most influential developments of our time, leading to profound changes in production work. The creation of sustainable structures in existing or expanding production environments, without losing sight of people, requires Industry 4.0 solutions that are future-proof, cost-effective and can be used as needed. In order to meet these challenges, a high level of user acceptance has to be achieved and the process of digital transformation has to be designed, taking the experience of the employees into account. This article presents an approach for the digitization of the foreman experience by using enterprise models in a user-centric process management system. A baseline concept for digital transformation is applied to evaluate the solution's contribution to industry 4.0 capability in small and medium sized enterprises. (C) 2019 The Authors. Published by Elsevier B.V.