A Systematic Literature Review of Business Process Improvement

Business process is set of activities that define how to achieve organizational goals and also produces outputs that deliver value to customers. Business process improvement is very important to make the organization better, more competitive and successful. In recent year, business process improvement has noticed by researchers. In this study, we will provide a systematic literature review from 2011 until 2017. We used Kitchenham and Charter method to conduct a systematic literature review. Data source such as IEEE, ScienceDirect, ProQuest and SpringerLink used to obtain literature. We obtained 39 papers from 67 papers to complete this research. This systematic literature review conducted to see the research trend on the topics of business process improvement from the last few years, approaches and methods used in business process improvement.