Extended Service Encounters and Customer Emotion Management

被引：0
|
作者：
Tumbat, Gulnur [1 ]
机构：
[1] San Francisco State Univ, San Francisco, CA 94132 USA
来源：
ADVANCES IN CONSUMER RESEARCH, VOL XXXVII | 2010年 / 37卷
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
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页码：917 / 917
页数：1
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