Medical Information Contact Centers: Challenges and Best Practices

被引：4

作者：

Bowers, David ^{[1
]}

Fish, Timothy ^{[2
]}

机构：

[1] PPD, Morrisville, NC 27560 USA

[2] Baxter Biosci, Westlake Village, CA USA

来源：

THERAPEUTIC INNOVATION & REGULATORY SCIENCE | 2013年 / 47卷 / 02期

关键词：

contact center; medical information department; challenges; best practices;

D O I：

10.1177/2168479013475459

中图分类号：

R-058 [];

学科分类号：

摘要：

Today's medical information contact centers face a number of complex challenges. A recent survey of the DIA Medical Communications Special Interest Area Community (SIAC) members indicated that budgetary pressures, employee training, preparing for product launches, and ensuring business continuity are all concerns for the majority of contact centers. Additionally, more than one third of contact centers mentioned mergers and acquisitions. This article will review the results of the survey and discuss best practices for addressing the 3 most common topics noted in the survey: budget, training, and supporting product launches. The article is intended as a resource for contact center managers and to help encourage the sharing of best practices within the industry.

引用

页码：209 / 213

页数：5

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